Two day follow up
Give them a call two days after delivering the sample. This MUST be a PHONE CALL!
“Hi! Have you had an opportunity to use the (sampled oil) yet?” If YES: (see below the line)
If NO: “That’s okay! Here’s what we’re going to do: When you get home tonight and start getting ready for bed.... (repeat the usage instructions!) Then I’ll give you a call in the morning to see how it goes.”
(If they didn’t use it the first time): Next Morning Follow-Up Call
“Hi! Have you had an opportunity to use the (sampled oil) yet?
If YES: (see below)
If NO: “That’s okay! Here’s what we’re going to do: Go get it right now. We’ll have a little oil experience right now together!”
Give them instructions on how to use the oil, and give them a few minutes to feel the effects of it.
When they HAVE Used Their Sample
“How was your experience?”
If anything LESS THAN AWESOME:
• Do not react or sound surprised. Simply listen to their experience. • Restate what they experienced.
• “Here’s what we’re going to do: If you’ll continue to be patient with the process, I’ll be patient with you. (New oil) is another one I think you’ll have great results from. I’m going to get you a sample of that, and we’ll see if that’s the best oil to address your (health need). And when we’ve found the right oil, then you’ll have something safe, natural, and cost-effective to address your (health need)!
• Deliver the new sample and restart the sampling process